Digital services
Paid plans and reports are digital services. Because access is granted immediately after payment, all sales are generally final.
When we refund
- Duplicate payment for the same plan — refunded in full.
- Technical failure that prevented access and could not be fixed within 7 days.
- Accidental charge reported within 48 hours before any premium feature was used.
When we do not refund
- Change of mind after premium features/reports were used.
- Dissatisfaction with a subjective reading.
- Partial-period cancellations (your access runs until the paid period ends).
How to request
Email us via the Contact page with your account e-mail, plan name and payment reference. Approved refunds are processed within 7–10 business days to the original payment method.